SMS Compliance & Privacy Policy

1. Privacy Policy (SMS Section) 

SMS Communication Consent 

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes
 

Changing Lives Occupational Therapy, P.C. (Changing Lives OT) may use SMS messaging to communicate with patients and staff for appointment reminders, scheduling updates, and service notifications. SMS will not include confidential medical or clinical information. 

SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company. 

• Message Frequency: Varies by service needs. 
• Costs: Standard message and data rates may apply. 
• Opt-Out: Reply STOP at any time to unsubscribe. 
• Help: Reply HELP for assistance. 
• Contact: [845-414-6314] | [Admin@changinglivesot.com] 

Privacy & Security:

• Mobile numbers are collected and stored securely. 
• SMS use is limited to authorized staff. 
• RingCentral is our contracted provider and maintains HIPAA-compliant safeguards.
• No patient health details will be sent via SMS. 

2. Opt-In Disclaimer Language 

By enrolling in SMS communications, you consent to receive text messages from Changing Lives Occupational Therapy, P.C. (Changing Lives OT) for administrative purposes, including appointment reminders, scheduling, and service notifications. 

• Message Frequency: May vary depending on care and service needs.
• Message & Data Rates: May apply per your mobile carrier. 
• Opt-Out: Reply STOP at any time to unsubscribe. 
• Help: Reply HELP for assistance or contact us at [845-414-6314] | [Admin@changinglivesot.com]. 
• Confidentiality: SMS messages will not contain confidential health information.

3. Required SMS Messaging Flows

First-Message Auto-Response (after enrollment) 

Changing Lives OT: You are now enrolled to receive SMS updates (appt reminders, scheduling, service notifications). Msg & data rates may apply. Frequency varies. Reply STOP to unsubscribe or HELP for help. No medical details will be sent by SMS. Call [845-414-6314] for questions. 

STOP Confirmation Message 

Changing Lives OT: You have successfully unsubscribed from SMS messages. No further texts will be sent. For questions, call [845-414-6314] or email [Admin@changinglivesot.com]. 

HELP Response Message 

Changing Lives OT: For assistance, please call [845-414-6314] or email [Admin@changinglivesot.com]. Msg & data rates may apply. Reply STOP to unsubscribe. 

4. SMS Terms and Conditions 

1. SMS for Consent Communication 

We will not share your phone number with any third parties for marketing purposes. 

2. Types of SMS Communications 

If you opt in to receive messages from Changing Lives OT you may receive text messages from Changing Lives Occupational Therapy related to:

• services for children
• enrichment programs & camps

3. Message Frequency 

You may receive approximately [2-3] SMS messages per [week]. However, this may vary depending on by client based on communication preferences. 

4. Carrier Charges 

Message and data rates may apply based on your mobile carrier and location.

5. Opt-In Methods 

You can opt in via the following methods: 

• By submitting an online form

6. Opt-Out Instructions 

You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START. 

7. Help 

If you need assistance, reply HELP or contact us at 

[admin@changinglivesot.com]. 

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Disclosures 

Message frequency may vary. 

Message and data rates may apply. 

Reply STOP to cancel. 

Reply HELP for assistance. 

Visit our website to review our [Privacy Policy] and [Terms of Service].